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Frequently asked questions
What is the return policy?
- You have 14 days after receiving your item to request a return, for any reason.
- Items should be unworn, unwashed, with original tags and packaging.
- Exchanges are possible depending on stock; contact us to arrange.
- Refunds are processed once we’ve received and inspected the returned item.
You can read the full return policy [HERE]
How do I choose the right size?
Our sizing tends to run a little smaller than average. If you’re between sizes or want a more relaxed fit, we suggest ordering one size up. Always check the size chart on each product page before purchasing.
How long will it take for my order to ship and arrive?
- Order handling (processing) usually takes 1-3 working days.
- Shipping time is typically 5-15 working days for most countries. Some remote or less accessible areas may take longer.
- If your order hasn’t arrived within 30 days, you can request a refund
Read our full shipping policy [HERE]
Can I cancel or change my order after placing it?
Once an order is placed, we begin processing it right away, so changes or cancellations may not always be possible. If you need to make a correction, contact us as soon as you can and we’ll see what we can do.
How much does shipping cost?
Shipping costs vary depending on your country (sometimes ~5-9 Euros depending on your location). We aim to keep this as fair and transparent as possible.
How can I contact customer support?
Our support e-mail is: support@2kwrld.com
We try to reply to all inquiries within 24-48 hours during business days.
Get all our contact info [HERE]
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